Falcon Fraud Monitoring System

On Monday, March 19^th, Falcon was turned on to monitor for Fraud on your debit and ATM cards. Falcon Fraud Manager uses neural network technology to balance hundreds of variables and to weigh key attributes and identify transaction behaviors and spending patterns to each card account. Cardholder patterns are recorded and learned by the Falcon software to help identify transactions that represent unusual spending patterns by the cardholder. Factors include things like frequency, transaction types, and purchase locations, which are combined to help Falcon distinguish normal from abnormal usage. The longer they monitor your transactions, the smarter it becomes.  

Falcon has a scoring threshold that allows them to decide the risk threshold for each transaction. If the risk of the transaction is high enough, they will place a temporary block on your card and attempt to contact you using the most recent Credit Union data on record. This is why it is crucial for us to have accurate and updated cardholder information. Accurate cardholder data contributes to early resolution of cases and minimizes the length of temporary blocks on card accounts.  

If you are contacted by Falcon, the representative will not ask for any identifying information, they will simply ask to confirm the validity of a transaction. If you are not available, they will leave a message. You can return their call at 1-877-505-8474, at this time you will be asked to verify your identity. This information may include: date of birth and the last four digits of the social security number- but never the complete social security number. You will also only be required to provide the last 4 numbers of the Debit/ATM card and your name as it appears on the card.  

If you are traveling abroad, you can notify Falcon by calling the 877 number. Falcon does not adjust their procedures due to travel plans, because, even though you are traveling you are still at risk for fraudulent transactions on your Debit/ATM card. This means that your card could be shut down while traveling. If this happens please contact us and we will verify your transactions and get your card up and running if everything is valid; this happens only during Credit Union Business Hours. If after hours, please contact Falcon collect at 651-361-2021.