Member Fraud Education

Romance Scams

Family Emergency Scams

Targeted Account Exploitation Tactics

Tech Support Scams

Imposter Scams

Signs of a scam

• How it works: Fraudsters send deceptive text messages (smishing) or emails containing malicious links.
• The entry point: Clicking the link routes you to a fake login portal designed to steal your credentials or silently install background malware on your device. 

• How it works: Scammers call pretending to be your credit union, tech support, or a government official.
• The entry point: They exploit your trust or fear to trick you into verbally giving up passwords, PINs, or your Social Security number. 

• How it works: Fraudsters trick you into downloading legitimate screen-sharing apps (like AnyDesk, TeamViewer, or ZoHo) under the guise of technical assistance.
• The entry point: Once you grant them permission, they take absolute control of your mouse and keyboard, allowing them to open apps, read files, and manipulate your bank screens directly.

• How it works: Criminals buy sponsored ad spots at the top of search engines that look exactly like your bank’s real login page, or they upload fake utility/banking apps to app stores.
• The entry point: You search for your financial institution, click the fake top result, and type your username and password directly into the fraudster's database.

• How it works: Fraudsters gather your personal information from data breaches and trick your mobile carrier into porting your phone number over to a SIM card they own.
• The entry point: They intercept your texts, allowing them to bypass basic Multi-Factor Authentication (MFA) and reset your passwords instantly. 

• How it works: Scammers buy massive lists of leaked usernames and passwords from historical corporate data breaches sold on the dark web.
• The entry point: They use automated software to try those exact login combinations across hundreds of banking and credit union websites, gaining access because people frequently reuse passwords.